Description
At Byte, a high service level is key to their partnerships. When the company delivers a website or project, an issues system is also included to help them track and solve issues that arise over time, and respond to general questions and best practice requests.
Over time, Byte noticed some common themes in their support tickets – many of the issues raised could actually be resolved through clearer, more accessible, and more informative documentation. With over 10 years of client-reported issues in our database, the company saw an opportunity to use this valuable data to improve their documentation. This led to the creation of a new Issues Explorer, an internal tool designed to track recurring issues and link them to relevant documentation to improve both Byte’s support and internal workflows.
Key features
- Issue Tracking: Capture recurring client issues and link them to relevant documentation, highlighting where clients struggle
- Documentation Insights: Track which parts of documentation are most accessed or causing confusion, helping the comapy identify areas for improvement
- Searchable Interface: Provide an easy-to-use search tool for internal teams to find issues, detect patterns, and access relevant content
- Real-time Collaboration: Enable cross-departmental collaboration, allowing teams to update documentation based on recurring issues
Technologies
- JavaScript
- MySQL
- PHP
- Quasar Framework
- Vue.js
Screenshots
